At SunKids, our goal is to offer you the highest quality products and ensure your satisfaction. If for any reason you are not completely satisfied with your purchase, we will be happy to assist you with a refund or return. Below are the conditions and steps to carry out these processes:
• You have 30 calendar days from the date of receipt of the product to request a return.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• We do not accept returns of personalized products unless they have manufacturing defects.
If you receive a defective or damaged product, we ask that you contact us within 48 hours of delivery to initiate the exchange or refund process. Please include a detailed description of the damage and, if possible, photos of the product in question.
• Send an email to our customer service team, providing your order number and the reason for the return.
• Once the request is approved, we will provide you with a return shipping label.
• The customer is responsible for return shipping costs, unless the product is defective or damaged.
• SunKids is not responsible for returns that are lost or damaged during transportation, so we recommend using a shipping service with tracking.
• Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of the refund.
• If approved, the refund will be processed automatically to the original payment method within 7 to 10 business days.
• If the refund does not appear after this period, we suggest contacting your bank or payment provider to check the status of the transaction.
If you wish to exchange a product for another, please follow the same return process and place a new order. Exchanges are subject to stock availability.
No returns or refunds will be accepted for products on sale or promotion, except in cases of manufacturing defects.
If you have any questions or need assistance with your return or refund, please feel free to contact our customer service team.